Terms of service

OVERVIEW  

Welcome to Mandorla Store! The terms "we," "our," and "us" refer to Mandorla Store. Mandorla Store operates this store and website, including the information, content, features, tools, products, and services, to provide you, the customer, with a suitable shopping experience (the "Services"). Mandorla Store is supported by Shopify, which enables us to provide you with the Services.

The following terms and conditions, along with any policies referenced therein ("Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully as they include important information about your legal rights and cover areas such as warranty disclaimers and liability limitations.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT  
By agreeing to these Terms of Service, you represent that you are of legal age in your state or province of residence and that you have given consent for any minors connected to you to use the Services on devices you own or manage.  
To use the Services, including accessing or browsing online stores or purchasing products and services offered, you may need to provide certain information such as email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, up-to-date, and complete, and that you have all necessary rights to provide such information.  
You are responsible for your account activity and safeguarding your account credentials. You must not transfer, sell, assign, or license your account to others.

SECTION 2 - OUR PRODUCTS  
We strive to provide accurate presentations of products and services in our online stores. However, product colors and appearance may vary depending on the device you use to access the store and its settings and configuration.  
We cannot guarantee that the appearance or quality of products or services you purchase will meet your expectations or be identical to what is described or shown in our online stores.  
All product descriptions are subject to change at any time without notice and at our discretion. We reserve the right to suspend any product at any time and to limit quantities offered to any person, geographic area, or jurisdiction.

SECTION 3 - ORDERS  
When you place an order, you are making an offer to purchase. Mandorla Store reserves the right to accept or refuse your order at our discretion for any reason. Your order is not confirmed until Mandorla Store accepts it. Before accepting an order, we must receive and process payment. Please review your order carefully before submitting, as Mandorla Store may not be able to cancel orders once accepted. In the event of refusal, modification, or cancellation of an order, we will notify you via the email, billing address, and/or phone number provided at the time of ordering.  
Your purchases are subject to return or exchange only in accordance with our Refund Policy.  
You represent and warrant that you are purchasing for personal or family use and not for resale or export.

SECTION 4 - PRICES AND BILLING  
Prices, discounts, and offers are subject to change without notice. The price charged for a product or service will be the effective price at order submission and can be seen in your order confirmation email. Unless otherwise noted, prices do not include taxes, customs duties, shipping, handling, or import costs.  
Prices in our online stores may differ from those in physical stores, online marketplaces, or other third-party retailers. Occasionally, we may offer promotions affecting prices that are subject to separate terms and conditions. In case of conflict between the offer terms and these Terms, the offer terms prevail.  
For all purchases, you agree to provide accurate, updated, and complete purchase, payment, and account information. You agree to promptly update your account and other information, including email, card numbers, and expiration dates, to enable us to complete transactions and contact you if needed.  
You represent and warrant that (i) the credit card information provided is truthful, accurate, and complete; (ii) you are authorized to use the card; (iii) charges will be honored by the card issuer; and (iv) you will pay all charges including taxes, shipping, and handling fees.

SECTION 5 - SHIPPING AND DELIVERY  
We are not responsible for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not liable for delays caused by shipping carriers, customs, or events beyond our control. Once products have been transferred to the carrier, ownership and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY  
Our Services, including but not limited to trademarks, branding, text, visuals, images, graphics, product reviews, videos, and audio, as well as their design, selection, and arrangement, are the property of Mandorla Store, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and intellectual property laws.  
These Terms allow you to use the Services for personal and non-commercial purposes only. You must not reproduce, distribute, modify, copy, display, publicly present, republish, download, store, or transmit materials from the Services without our written consent.  
Except as expressly stated, these Terms do not grant you any license or rights to Mandorla Store’s, Shopify’s, or third parties’ patents, trademarks, copyrights, or other intellectual property. Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted are reserved by Mandorla Store.  
The names, logos, product and service names, designs, and slogans of Mandorla Store are trademarks of Mandorla Store or its affiliates/licensors and must not be used without our written permission. Shopify’s names, logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans in the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS  
You may have access to customer tools offered by third parties as part of the Services that we do not verify, control, or incorporate.  
You understand and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions and without support. We are not liable for your use of optional third-party tools.  
Your use of optional tools offered through the site is at your own risk and discretion, and you must comply with the terms underlying those tools provided by the third-party providers.  
We may offer new features through the Services in the future (including new tools and resources). Such features are considered part of the Services and subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS  
The Services may contain materials and hyperlinks to third-party websites (including embedded third-party features). We do not review or evaluate the content or accuracy of third-party materials or websites you choose to access. If you leave the Services to access such materials, you do so at your own risk.  
We are not responsible for issues or damages related to your access to third-party websites or your purchase or use of third-party products, services, resources, or content. Please carefully read and understand third-party policies before transacting. Claims or questions related to third-party products and services should be addressed to those third parties.

SECTION 9 - RELATIONSHIP WITH SHOPIFY  
Mandorla Store is powered by Shopify, which enables us to provide the Services. However, sales and purchases in our Store are directly between you and Mandorla Store. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Mandorla Store, including injuries, damages, or losses arising from product or service purchases. You expressly release Shopify and its affiliates from all claims and liabilities related to your transactions with Mandorla Store.

SECTION 10 - PRIVACY POLICY  
All personal data we collect via the Services is subject to our Privacy Policy, and certain personal data may be subject to Shopify’s Privacy Policy, accessible here. By using the Services, you confirm you have read these privacy policies.  
As the platform provider, Shopify collects and processes personal data related to your access and use of the Services to provide and improve them for you. To provide and improve the Services, the data you submit will be transmitted and shared with Shopify and third parties who may reside in countries different from yours. See our privacy policy for more details on how we, Shopify, and partners use your data.

SECTION 11 - FEEDBACK  
When you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us a perpetual, worldwide, transferable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback by any means for any purpose, including commercial purposes.  
For example, we may exercise our rights under this license to operate, provide, evaluate, improve, enhance, and promote the Services and to perform obligations and exercise rights as described in the Terms of Service.  
You represent and warrant that: (i) you own the necessary rights to all Feedback; (ii) you have disclosed any rewards or incentives received for submitting Feedback; and (iii) your Feedback complies with these Terms.  
We are not obligated to keep your Feedback confidential, pay you for it, or respond to it.  
While not obligated, we may monitor, edit, or remove Feedback that we find illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or in violation of intellectual property or these Terms.  
You confirm your Feedback will not infringe on third-party rights including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You also confirm it will not contain defamatory, illegal, offensive, or obscene content nor viruses or malware that could affect the operation of the Services or linked websites.  
You must not use a false email address, impersonate others, or mislead us or third parties about the origin of your Feedback. You bear sole responsibility for your Feedback and its accuracy. We disclaim all liability for Feedback posted by you or others.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS  
Information on or included in the Services may contain typographical errors, inaccuracies, or omissions regarding product descriptions, prices, offers, promotions, shipping costs, transit times, and availability. We reserve the right to correct errors and to change or update information or cancel orders due to errors at any time without notice (including after order submission).

SECTION 13 - PROHIBITED USES  
You may access and use the Services only for lawful purposes. You may not use the Services, directly or indirectly, to: (a) engage in illegal or malicious activities; (b) violate laws or regulations; (c) infringe intellectual property rights; (d) harass, oppress, insult, harm, defame, intimidate, or offend our employees or others; (e) transmit false or misleading information; (f) send or reuse material in violation of these Terms; (g) send or induce sending of unsolicited advertising or promotional materials, including spam; (h) impersonate others; (i) engage in any behavior that disrupts or restricts others' use or exposes Mandorla Store, Shopify, or users to liability.  
You also agree not to: (a) upload viruses or malicious code; (b) reproduce or sell any part of the Services; (c) collect or track others' personal data; (d) engage in spamming, phishing, scraping, or similar activities; (e) interfere with security features. We reserve the right to suspend or terminate your account without notice if you violate these Terms.

SECTION 14 - TERMINATION  
We may terminate this agreement or your access to the Services at any time at our discretion without notice; you remain responsible for amounts due until termination.  
Sections including Intellectual Property, Feedback, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by nature extend beyond termination, survive termination.

SECTION 15 - WARRANTY DISCLAIMER  
Information presented on or through the Services is for general informational purposes only. We do not guarantee accuracy, completeness, or usefulness. You rely on such information at your sole risk.  
EXCEPT AS EXPRESSLY STATED, Mandorla Store SERVICES AND ALL PRODUCTS OFFERED ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.  
We do not guarantee that use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions may limit the disclaimer of implied warranties, so this disclaimer may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY  
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Mandorla Store, PARTNERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MERCHANTS, SERVICE PROVIDERS, OR LICENSORS OF Mandorla Store OR Shopify BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM CONTRACTUAL, TORTIOUS, OR OTHER LIABILITY OR ARISING OUT OF YOUR USE OF THE SERVICES OR PRODUCTS, REGARDLESS OF NOTICE OF POSSIBILITY OF SUCH DAMAGES.

SECTION 17 - INDEMNIFICATION  
You agree to indemnify and hold harmless Mandorla Store, Shopify, and their affiliates, partners, officers, directors, employees, agents, merchants, licensors, and service providers from losses, damages, liabilities, or claims, including reasonable attorney fees, resulting from: (1) your breach of these Terms; (2) your violation of laws or third-party rights; and (3) your use of the Services.  
We will notify you of any indemnifiable claims, but lack of immediate notice does not relieve your obligations. We may control defense and settlement at your expense but will not settle claims involving non-monetary obligations without your consent. You agree to cooperate in defense, including providing relevant documents.

SECTION 18 - SEVERABILITY  
If any provision of these Terms is found illegal, void, or unenforceable, it will be severed to the extent allowed by law and the remaining Terms will remain valid and enforceable.

SECTION 19 - WAIVER; ENTIRE AGREEMENT  
Failure to enforce any right or provision does not waive such right or provision.  
These Terms, along with any policies or operational rules posted by us on this site related to the Services, constitute the entire agreement between you and us, superseding any prior agreements or communications.  
Any ambiguities are not construed against the drafter.

SECTION 20 - ASSIGNMENT  
You must not assign or transfer this Agreement or your rights or obligations without our written consent; any attempt is void. We may assign or delegate rights and obligations without notice or consent.

SECTION 21 - GOVERNING LAW  
These Terms and any separate agreements governing Services shall be governed by the courts in the jurisdiction where Mandorla Store is located. You agree to personal jurisdiction and venue.

SECTION 22 - HEADINGS  
Headings are for convenience only and do not affect these Terms.

SECTION 23 - CHANGES TO TERMS  
You can review the current Terms at any time on this page.  
We reserve the right, at our sole discretion, to update, modify, or replace any portion of these Terms by posting changes on our website. It is your responsibility to review changes. We will notify you of material changes as required by law, which take effect from the notice date. Continued use of the Services after changes constitutes acceptance.

SECTION 24 - CONTACT  
Questions about the Terms should be sent to ecommerce@mandorla.store.  
Our contact details are:  
HAMLET SRL UNIPERSONALE  
ecommerce@mandorla.store | +39 0422 1498283