Frequently Asked Questions

Find answers to your frequently asked questions about our products

You can choose the products you want, select the size, and add them to your cart. Proceed to checkout by entering your shipping and payment information to complete your purchase.

Standard shipping generally takes 2 business days. Shipping costs vary by region, but orders over €100 are free.

We accept credit/debit cards, PayPal, and other secure digital methods like Scalapay for maximum convenience and data protection.

It's not possible to change or cancel an order once it's completed, except by contacting ecommerce@mandorla.store. If you haven't contacted ecommerce@mandorla.store and wish, you can request a return after delivery.

You can request a return or exchange within 14 days of receiving the goods, following the procedure described on the dedicated page. Products must be returned intact and unused, with their labels attached.

Availability is indicated on the product page. If the item is out of stock, you can join the waiting list to be notified when it becomes available again.

After purchasing, you'll receive a confirmation email with your order details. Once your order ships, we'll send you a tracking code to track your package.

You can contact us by email, phone, or chat on our website during the opening hours listed on the Contact page.


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